Política de privacidad

Privacy Policy

At Mellou, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information, in line with international data protection standards including the GDPR and applicable U.S. state privacy laws.

1. Information We Collect

To give you a smooth shopping experience, we collect the following information:

• Device information: when you visit our website, we automatically collect details about your device, including your web browser, IP address and time zone.
• Order information: when you make a purchase, we collect your name, billing address, shipping address, payment information, email address and phone number.

2. How We Use Your Information

We use your personal data to:

• Process and ship your orders.
• Screen orders for potential risk or fraud.
• Send you information or offers about our products (only when you have agreed to receive them).
• Keep you updated on the status of your order.

3. Data Security and Third Parties

Your security is our priority. We use industry-standard SSL encryption to protect your data during checkout.

• We do not sell your personal information.
• We only share your data with the service providers needed to complete your order, such as shipping carriers and payment processors.

4. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct, update or delete your information.
• Withdraw your marketing consent at any time.
• Opt out of the sharing of your data for advertising (see Your Privacy Choices).

5. Contact Us

For more information about our privacy practices, or to exercise any of your rights, email us at support@mellou.co. Support hours: Monday to Friday, 9am to 5pm (EST).