Política de reembolso
Refund and Return Policy
At Mellou, we stand behind every product we sell. We want you to be completely happy with your purchase, and we understand that sometimes a return is necessary. This policy is designed to be clear and simple.
1. 30-Day Money-Back Guarantee
You have 30 days from the date of delivery to start a return. That is enough time to use your product in real life and decide if it is right for you.
To be eligible, the item must be in the same condition you received it, with all parts and accessories included. Consumable items (such as wipes) must be unopened.
2. Refund Process
Once your return is received and inspected, we will email you to confirm whether your refund has been approved.
- Approved refunds: the credit is applied automatically to your original payment method. Please allow a few business days for your bank or card issuer to process it.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend a trackable shipping service, as we cannot guarantee receipt of the returned item.
4. Damaged or Defective Items
We pack every order with care, but if something arrives damaged or defective, we will make it right straight away.
- Email us at support@mellou.co within 48 hours of delivery.
- Include your order number and clear photos of the damage.
- We will send a replacement at no cost or issue a full refund for any confirmed defect.
5. How to Start a Return
Email us at support@mellou.co with your order number. Our team will reply with instructions and the return address.
Contact Us
If you have any questions about this policy, contact us at support@mellou.co. Support hours: Monday to Friday, 9am to 5pm (EST).